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General questions:
Designtachi is a subscription-based graphic design service that offers unlimited design requests for a flat monthly fee. We provide high-quality, custom designs tailored to the specific needs of businesses and individuals.
Our subscription model allows clients to pay a fixed monthly fee for unlimited access to our design services. Clients can submit design requests through our online platform and receive high-quality designs with fast turnaround times.
We offer a wide range of design services, including logo design, branding, marketing collateral, social media graphics, website design elements, and more. Please go this URL to see the full list of the types.
Yes, you can submit as many design requests as you need within your subscription period. Depending on the plan, even if there are many requests, they will be completed on a first-come, first-served basis. This means that your next request will begin once the previous request is completed.
No, there is no limit to the number of design requests you can make. You can submit unlimited design requests during your subscription period.
We provide designs in various file formats, including vector files (AI, EPS, SVG) and raster files (PNG, JPEG, PDF), ensuring compatibility with different applications and platforms. Basically we will provide all files that requested by client as long as related to our services.
While we do not provide printing or production services directly, we can recommend trusted print vendors and assist with preparing design files for printing.
While our primary focus is on graphic design services, we can provide design elements and assets for website design. However, we do not offer full website design and development services at this time.
If you're not satisfied with the final design, please communicate your concerns to your dedicated design team. We offer revisions and adjustments to ensure that the final design meets your expectations.
Yes, we can provide references or examples of past work upon request. Please contact our customer support team, and we will be happy to share relevant portfolio samples with you.
Our design team stays updated on design trends and industry best practices through continuous learning and professional development. We regularly attend workshops, conferences, and training sessions to ensure that our skills and knowledge remain current.
While we cannot guarantee the availability of specific designers, we will do our best to accommodate your preferences whenever possible. Please let us know if you have any specific requests, and we will strive to assign suitable designers to your projects.
Yes, Designtachi offers branding and identity design services to help businesses establish a strong and cohesive brand presence. Our services include logo design, brand guidelines, and brand collateral design.
There is no limit to the number of brands or businesses you can use the subscription for. You can submit design requests for multiple brands or businesses under the same subscription.
No, you cannot resell or redistribute the designs created by Designtachi without prior permission. Our designs are intended for your personal or business use only and may not be resold or distributed without proper authorization.
Yes, we offer additional services and add-ons to enhance your design experience. These may include advanced design services, expedited delivery options, or customized solutions tailored to your specific needs. Please contact our sales team for more information or go to this URL.
Yes, you can use Designtachi for personal design projects, such as invitations, announcements, or personal branding. Our services are available to individuals as well as businesses.
Upon payment and delivery of the final design files, all intellectual property rights are transferred to you, the client. You own the full rights to the designs created by Designtachi and can use them as you see fit.
Yes, you can request designs in languages other than Japanese. Please provide any necessary text or translations when submitting your design request, and our designers will accommodate your language preferences.
While our primary focus is on graphic design services, we can provide design assets for social media posts and content creation. However, we do not offer full social media management services at this time.
We are committed to creating designs that are accessible and inclusive for all audiences. Our designers follow best practices for accessibility and consider factors such as color contrast, font legibility, and readability to ensure that our designs are accessible to people of all abilities.
Services Usage:
Design requests can be submitted through our online platform. Simply log in to your Designtachi Cloud account, fill out the design request form, and provide any necessary instructions or files.
Yes, we welcome feedback and revisions to ensure that the final designs meet your expectations. You can communicate your feedback directly to your dedicated design team through our platform.
Initial design concepts are typically delivered within 1-2 business days after the submission of your design request.
Revisions are typically completed within 1 business days, depending on the complexity of the changes requested.
We offer unlimited rounds of revisions included in your subscription. Additional revisions on weekend may be subject to extra charges.
Yes, each client is assigned a dedicated account manager who serves as the main point of contact throughout the design process. Your account manager is responsible for overseeing your projects and ensuring smooth communication.
Our design team consists of experienced professionals with diverse backgrounds and expertise in various design disciplines. Many of our designers have years of experience in the industry and a proven track record of delivering exceptional designs.
At Designtachi, we take data security and confidentiality seriously. We employ industry-standard security measures to protect client information and ensure compliance with data protection regulations.
Yes, Designtachi can work with clients located anywhere in the world. Our online platform allows us to collaborate with clients remotely, regardless of geographic location. But the payment will be in JPY
Our customer support team is available during regular business hours to assist you with any inquiries or issues you may have. For urgent matters outside of business hours, please leave a message, and we will get back to you as soon as possible.
Yes, we offer design strategy and consulting services to help businesses develop effective design solutions that align with their goals and objectives. Our experienced designers can provide guidance and recommendations to enhance your design strategy and achieve your desired outcomes.
Yes, we provide training and educational resources for clients who want to learn more about design principles, tools, and techniques. Our resources may include tutorials, webinars, and articles covering various aspects of graphic design.
Yes, you can request custom illustrations or artwork as part of your design projects. Our talented designers are skilled in illustration and can create custom artwork to enhance your designs and convey your message effectively.
If there are changes in project scope or requirements, please communicate them to your dedicated design team as soon as possible. We will assess the impact of the changes and adjust the project timeline and deliverables accordingly.
Help & Support:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Yes, you can cancel your subscription at any time. However, please note that cancellation will take effect at the end of your current billing cycle.
No, there are no hidden fees or extra charges. Our pricing is transparent, and you only pay the fixed monthly subscription fee.
You can easily upgrade or downgrade your subscription plan through your account settings on our platform. Changes will take effect immediately, and you will be billed accordingly.
Yes, you can update your design preferences or project details by contacting your dedicated design team through our platform. Please note that changes may affect project timelines.
Yes, you own the full rights to the designs created by Designtachi once payment is received. We transfer all intellectual property rights to you upon delivery of the final design files.
We accept payment via credit/debit card and PayPal for your convenience. Our secure payment processing system ensures the safety and confidentiality of your financial information.
Yes, you can pause your subscription temporarily for a specified period. Please contact our customer support team to arrange for a temporary suspension of your subscription.
Yes, we offer discounts for bulk orders and long-term commitments. Please contact our sales team to discuss pricing options and customized solutions for your specific needs.
We prioritize rush orders and urgent requests to ensure timely delivery. Please contact our customer support team to discuss your specific requirements, and we will do our best to accommodate your needs.
If you are not satisfied with our services, please contact our customer support team to discuss your concerns. We have a refund policy in place to address legitimate grievances, and we strive to resolve disputes in a fair and timely manner.
Designtachi stands out from other graphic design services due to our innovative subscription model, dedicated design team, commitment to quality, and exceptional customer service. We prioritize client satisfaction and strive to deliver outstanding designs that exceed expectations.